Postal Address :
PO Box 332
Spring Hill
Qld
4004
Phone :
07 3834 0200
Fax :
07 3832 2527
Email :
adfq@adfq.org
| Privacy, Confidentiality and Feedback |
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ADFQ values the privacy and confidentiality of clients, affiliates and stakeholders. We believe that the protection of your personal information is an integral aspect of a successful and professional relationship and we are committed to providing the highest standards of privacy protection. Our practices and policies, summarised here, comply with the National Privacy Principles and the Privacy Act 1988. The Office of the Privacy Commissioner can provide you with more information about your rights under the Privacy Act 1988. Collection of Personal Information We generally collect and store personal information which is relevant to the provision of service or is necessary for legal or professional reasons. Your information is kept in a file; all files are held in secure, lockable filing cabinets. In some instances, personal information is stored digitally; these too are kept confidential and secure through the use of password protection, internal user restrictions and firewalls. The information kept includes personal information (name, address, contact phone numbers) and information gathered as part of the assessment and treatment of the relevant problems as defined by you. ADFQ is committed to making sure that the personal information that we do collect is accurate, complete and up-to-date. The information is retained in order to document your treatment progress and enables us to provide a relevant and informed service. In order to keep the information in the file current and accurate, we recommend that you notify us of any changes or errors to your personal information. Confidentiality
On an occasional basis, we will conduct quality audits on our documents and these may be conducted by specialist, registered external providers. Again, your confidentiality will be protected. Access Feedback To provide feedback or to make a complaint, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or post to We welcome your feedback and encourage you to fill in our feedback form in order to provide information that would help to improve our professional practice. If you would like more information on our commitment to privacy, please contact ADFQ on (07) 3834 0200 or email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it |